Frequently Asked Questions
Everything you need to know about your order and our services
How is my order packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with a generic return address to ensure complete discretion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select encrypted payment options for added security.
How long does delivery usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene reasons. If a product arrives defective, please contact us within 14 days for a replacement.
Will 'NSFW.tools' appear on my bank statement?
No. To maintain your privacy, your statement will show a discreet billing name such as 'NST Services' or 'Retail Billing' rather than our website URL.
Are your products body-safe?
Yes, we only source products made from high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.